The Master Your Business Podcast
The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all within my first year of business. https://deirdremartin.ie/
The Master Your Business Podcast
92. How to Use the Value Quotient to Drive Business Growth with Lynn Hunsaker
Enhance your listening experience with our detailed show notes, featuring bonus resources, additional insights and takeaways from this episode.
Discover a simple yet powerful metric called the Value Quotient to measure and improve customer & employee experiences, leading to tangible business growth.
Timestamps:
[00:00] Intro
[07:15] Debunking Employee & Customer Experience myth
[16:23] CX & EX mistakes to avoid
[39:38] The Value Quotient